Shipping Policy

Seller Shipping Responsibility

Sellers are responsible for preparing sold items for shipment and shipping them according to the information provided in the applicable listing.

• Package items appropriately.
• Use the correct shipping address provided through the applicable order process.
• Ship within the stated or reasonably expected timeframe.
• Provide accurate tracking information when available.

Shipping Information

Sellers should clearly communicate applicable shipping information in their listings.

Shipping Charges

Shipping charges may vary depending on the item, package size, destination, carrier and service selected.

Buyers should review the total amount displayed during the applicable checkout process before placing an order.

Processing Time

Processing time refers to the period required by the seller to prepare an order before it is handed to the shipping carrier.

Processing time is different from the carrier's transit or delivery time.

Delivery Estimates

Delivery estimates are provided for guidance and may vary depending on the carrier, destination, weather, holidays, customs or other circumstances.

A delivery estimate is not necessarily a guaranteed delivery date.

Tracking Information

When tracking is available, sellers should provide accurate tracking information through the applicable order process.

Tracking information may take some time to become active after an item has been handed to the carrier.

Incorrect Shipping Information

Buyers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided, the buyer should contact the seller as soon as possible. Sellers should not redirect a package to a different address unless the applicable order process permits it.

Damaged Packages

If a package arrives visibly damaged, buyers should document the condition and retain the packaging where possible.

Photographs of the package, shipping label and item can help when investigating a shipping-related issue.

Lost Packages

If tracking indicates that an order has not been delivered or appears to be lost, buyers should first review the latest carrier tracking information.

If the issue remains unresolved, contact the seller or BidFlag support with the relevant order and tracking information.

Delivery Problems

Delivery problems can include delays, unsuccessful delivery attempts, incorrect addresses, damaged packages or missing shipments.

Buyers should report significant delivery issues as soon as reasonably possible so they can be reviewed.

International Shipping

Where international shipping is available, additional requirements may apply depending on the origin, destination and item.

• Customs requirements.
• Import restrictions.
• Taxes, duties or other government charges.
• Carrier restrictions.
• Additional delivery time.

Buyers are responsible for reviewing applicable international shipping requirements before purchasing.

Restricted Shipping Items

Certain products may be subject to carrier, legal or transportation restrictions.

Sellers must not ship prohibited or restricted items in violation of applicable law or carrier requirements.

Buyer Responsibilities

• Provide a complete and accurate shipping address.
• Review shipping charges before completing checkout.
• Monitor tracking information when available.
• Be available to receive deliveries where required.
• Report significant delivery issues promptly.

Seller Responsibilities

• Package items securely and appropriately.
• Use accurate shipping information.
• Ship orders within the stated timeframe.
• Provide tracking information when available.
• Communicate promptly about significant shipping problems.

Returns Related to Shipping

Returns resulting from shipping damage, incorrect items or other delivery-related issues are handled according to the applicable Returns & Refunds Policy.

Buyers should provide supporting information when reporting a shipping-related return issue.

Shipping Delays

Delays may occur because of carrier operations, severe weather, holidays, customs processing, incorrect addresses or other circumstances.

Sellers and buyers should communicate reasonably when a delivery is delayed and provide available tracking information.

Policy Updates

BidFlag may update this Shipping Policy as our services, shipping options or marketplace requirements change.

The latest version will be available on this page.