Returns & Refunds

General Return Policy

Returns and refunds are handled according to the applicable listing terms and BidFlag policies.

Not every purchase is automatically eligible for a return. Buyers should review the applicable return information before completing a transaction.

When a Return May Be Available

Depending on the circumstances, a return or refund may be considered where an item materially differs from its listing or where another applicable return condition has been met.

Items That May Not Be Returnable

Some purchases may not qualify for a return depending on the item, condition or terms presented with the listing.

Buyers should carefully review the return information before purchasing an item.

Auction Purchases

Auction purchases may have different return conditions from standard purchases.

Buyers should review the auction listing and applicable terms before placing a bid because winning an auction represents a commitment to complete the purchase.

Requesting a Return

If you believe a purchase qualifies for a return, contact the appropriate seller or BidFlag support as soon as reasonably possible.

• Provide your order information.
• Explain the reason for the return.
• Provide photographs or other supporting information where relevant.
• Follow any return instructions provided.

Return Condition

Where a return is approved, buyers should return the item in the condition required by the applicable return instructions.

Items should be packaged securely to reduce the risk of damage during the return shipment.

Return Shipping

Responsibility for return shipping costs may depend on the reason for the return, the applicable listing terms and the circumstances of the transaction.

Buyers should wait for return instructions before sending an item back when a return authorization or confirmation is required.

Refunds

Where a refund is approved, the refund may be processed through the applicable payment method or transaction process.

The time required for the refund to appear may depend on the payment provider or financial institution.

Partial Refunds

In some circumstances, a partial refund may be appropriate where the issue does not require a complete return of the item.

Any partial refund should be agreed through the applicable transaction or dispute process.

Damaged Items

If an item arrives damaged, buyers should document the package and item as soon as possible.

• Photograph the outside of the package.
• Photograph the shipping label.
• Photograph the damaged item.
• Keep the original packaging where possible.
• Provide the order and tracking information.

Item Not as Described

If the item materially differs from the listing, provide a clear explanation of the difference and supporting photographs where appropriate.

The listing description, photographs and other available transaction information may be reviewed when determining the issue.

Incorrect Item

If you receive an item that is materially different from the item purchased, contact the seller or BidFlag support promptly.

Do not dispose of or alter the item while the issue is being reviewed unless instructed otherwise.

Return Deadlines

Where a return period applies, buyers should submit their request within the applicable timeframe.

Requests made after an applicable deadline may not be eligible unless there are circumstances that justify an exception.

Seller Responsibilities

Sellers are expected to cooperate with legitimate return and refund requests that fall within the applicable policy or listing terms.

• Provide accurate listing information.
• Communicate clearly with buyers.
• Follow applicable return instructions.
• Process approved refunds as required.

Fraudulent Return Activity

Buyers must not abuse the return or refund process.

• Falsely claim that an item was not received.
• Return a different item.
• Intentionally damage an item after receiving it.
• Submit false information or evidence.
• Repeatedly abuse return processes.

Disputes

If a buyer and seller cannot resolve a return or refund issue directly, the matter may be submitted through the applicable BidFlag dispute process.

Both parties should provide accurate information and relevant evidence when a dispute is reviewed.

Policy Updates

BidFlag may update this Returns & Refunds Policy as our services, marketplace requirements or procedures change.

The latest version will be available on this page.