Buyer Policy

Review the Listing Before You Buy

Buyers should carefully review the information available in a listing before placing a bid or completing a purchase.

• Review the complete item description.
• Review photographs and other information provided by the seller.
• Review the stated condition of the item.
• Review disclosed defects or limitations.
• Review shipping and delivery information.
• Review any seller-provided return policy.
• Make sure you are prepared to pay if you win an auction.

Buyers are responsible for conducting appropriate due diligence before making a purchase.

Honest and Genuine Bidding

Buyers must place bids only when they have genuine intent to purchase the item if they become the winning bidder.

Buyers must not place fraudulent, artificial or manipulative bids, or participate in activity intended to artificially influence the price or outcome of an auction.

When You Win

If you are the winning bidder when an auction ends, you are expected to complete the resulting transaction in accordance with the listing, applicable BidFlag policies and the Terms & Conditions.

Winning bidders must complete payment within twenty-four (24) hours of winning the bid.

Buyers should make sure that their payment information is available and that they are prepared to complete the transaction before placing a bid.

Payment Requirements

Buyers are responsible for completing payment for legitimate purchases through the applicable BidFlag transaction process.

Buyers should review the total amount due, including any applicable shipping charges, before completing payment.

Repeated failure to complete legitimate winning transactions may result in restrictions, suspension or termination of the account in accordance with BidFlag policies.

Shipping and Dispatch

Sellers are responsible for shipping purchased items according to the requirements that apply to their listings and the BidFlag Terms & Conditions.

Sellers must dispatch sold items within seven (7) days, unless BidFlag authorizes otherwise.

Buyers should review the shipping information provided with the listing before purchasing.

If a seller fails to fulfill the transaction within the required period, the buyer may be entitled to a full refund, including applicable shipping charges, subject to the applicable BidFlag procedures.

When Your Item Arrives

Buyers should inspect the item after delivery and compare it with the applicable listing information.

• Check the package for visible damage.
• Check the item for visible damage.
• Confirm that the item corresponds with the listing.
• Review the item's disclosed condition.
• Keep relevant shipping and transaction information if an issue occurs.

Returns and Refunds

Returns and refunds are subject to the applicable listing terms, seller policy, BidFlag requirements and the Terms & Conditions.

BidFlag recommends that sellers provide a minimum fourteen (14) day return period.

A seller may offer a “No Returns” policy where legally permitted, provided that the policy is clearly disclosed in the listing at the time the item is posted.

Damaged, Missing or Misrepresented Items

If a purchased item arrives damaged, is materially different from its listing description, or another significant transaction problem occurs, buyers should document the issue and use the applicable BidFlag support or dispute process.

• Take photographs of the item and packaging where relevant.
• Keep shipping and transaction records.
• Keep the applicable listing information where possible.
• Provide accurate information when reporting the issue.

Your Responsibilities as a Buyer

Disputes and Transaction Issues

Transactions are primarily between buyers and sellers. BidFlag is not the seller, buyer, manufacturer, owner, agent or distributor of items listed on the Platform.

Buyers should first use the applicable BidFlag support, communication or dispute process when a transaction issue occurs.

Buyers should provide accurate and relevant transaction information when submitting a dispute or support request.

BidFlag may review available information and take action consistent with its policies and Terms & Conditions.

Prohibited Buyer Activity

Buyers must not engage in fraudulent, deceptive, abusive or manipulative conduct on BidFlag.

• Creating multiple accounts to circumvent restrictions.
• Using another person's account in violation of Platform rules.
• Placing fraudulent or artificial bids.
• Manipulating auction prices or outcomes.
• Providing false or misleading information.
• Attempting to circumvent BidFlag's transaction system.
• Arranging transactions outside the Platform to avoid BidFlag requirements.
• Engaging in conduct that violates applicable law or BidFlag policies.

Keep Transactions on BidFlag

Transactions must remain within the BidFlag website and associated application.

Buyers may not circumvent BidFlag's transaction system by arranging payment or completing transactions outside the Platform.

Violations may result in cancellation, removal of listings, suspension or permanent termination of the account.

Prohibited Items

Buyers may not use BidFlag to purchase or participate in transactions involving items prohibited by the BidFlag Terms & Conditions, applicable law, carriers or payment providers.

Prohibited categories include firearms, weapons and ammunition; pornography or unlawful sexual material; illegal drugs and controlled substances; stolen property; human remains; live animals and pets; hazardous substances; explosives and fireworks; prohibited fuels; liquid mercury; prohibited lithium-battery products; automobile airbags and restricted safety equipment; cigarettes and tobacco products; alcoholic beverages; counterfeit goods; prohibited lottery-related materials; and other items prohibited by BidFlag or applicable law.

The prohibited-items list in the BidFlag Terms & Conditions is not exhaustive.

Protect Your Account

Buyers are responsible for maintaining the security of their account credentials and should take reasonable precautions to prevent unauthorized access.

Users must not use another person's account or permit another person to use their account in violation of BidFlag's rules.

Policy Enforcement

BidFlag may investigate suspicious, fraudulent, manipulative or prohibited activity.

Where appropriate, BidFlag may remove listings, cancel transactions, restrict access, suspend accounts or terminate accounts for violations of the Terms, applicable policies or law.

BidFlag may also cooperate with law enforcement or other authorities where appropriate or legally required.

Relationship to the Terms & Conditions

This Buyer Policy provides buyer-specific guidance and requirements and should be read together with the BidFlag Terms & Conditions.

The BidFlag Terms & Conditions remain the controlling terms governing use of the Platform. Nothing in this Buyer Policy is intended to change or override those Terms.