Frequently Asked Questions

Browse available listings, review the item description, condition, price or auction information and complete the purchase through the applicable BidFlag checkout process.

Yes. Where a seller provides a Buy Now option, you may purchase the item directly without participating in an auction.

Review the complete listing, including the description, condition, photographs, seller-provided information, shipping terms, return policy and any other applicable listing terms.

If an item materially differs from its listing, contact the seller first when appropriate. If the matter cannot be resolved, you may contact BidFlag through the applicable dispute process.

Open an active auction, review the listing and current bid, enter your bid amount and confirm the bid through the available BidFlag auction interface.

Yes. A bid represents an intention to purchase the item if you become the winning bidder. Bids should therefore be placed carefully and only when you genuinely intend to complete the purchase.

If another bidder places a higher qualifying bid, you are no longer the current winning bidder. You may place another bid while the auction remains active.

If you are the winning bidder when the auction ends, you are expected to complete the purchase according to the applicable auction and transaction terms.

Bids should be placed intentionally. Whether a bid can be cancelled or otherwise addressed depends on the applicable Auction Rules and the circumstances involved.

No. Bids must be placed with genuine intent to complete the purchase if you become the winning bidder. Bid manipulation, false bidding or other auction abuse is prohibited.

Create or access your seller account, create a listing, provide accurate item information, set the applicable sale or auction terms and publish the listing.

Yes. Sellers may use the auction format where the applicable auction functionality is available.

Items must comply with applicable law and BidFlag policies. Prohibited, restricted or unlawful items may not be listed.

Provide accurate and complete information about the item's condition, features, authenticity, defects and other material facts that a buyer would reasonably need to know.

A seller may offer a No Returns policy where permitted and where the policy is clearly disclosed in the listing. Such a policy does not excuse fraud, material misrepresentation or other obligations that cannot legally be excluded.

Winning bidders are expected to complete payment within twenty-four (24) hours after the auction ends, unless different terms are expressly provided for the applicable transaction.

Users should keep transactions within BidFlag and use the applicable BidFlag payment process. Attempting to move a transaction outside the Platform to avoid applicable requirements is prohibited.

Order information can be accessed through your BidFlag account where the applicable order-management features are available.

A winning bidder is expected to complete payment within the applicable payment period. Sellers may report legitimate non-payment issues through the applicable BidFlag support or dispute process.

When tracking information is available, it may be provided through the applicable order or shipping information associated with the transaction.

Document the damage, keep the packaging where possible and contact the seller or BidFlag support promptly. Photographs and shipping information may be useful during a review.

Check the available shipping and tracking information first. If the order remains undelivered, contact the seller and, where necessary, BidFlag through the applicable support or dispute process.

Return eligibility depends on the applicable listing terms, seller return policy, transaction circumstances and BidFlag's applicable Returns & Refunds Policy.

Buyer Protection provides procedures for addressing eligible transaction problems. It does not mean that every transaction or circumstance automatically qualifies for a refund or return.

Examples may include an item materially differing from the listing, damaged delivery, a missing order, an incorrect item or another legitimate transaction issue.

Keep order and transaction information, listing details, photographs, damaged packaging photographs, shipping and tracking information and relevant communication with the seller.

No. Eligibility depends on the item, listing terms, transaction circumstances, available evidence and applicable BidFlag policies.

Yes, when appropriate. Buyers and sellers are encouraged to communicate directly and make a reasonable attempt to resolve the issue before requesting formal BidFlag assistance.

If an issue cannot be resolved directly, contact BidFlag through the applicable support or dispute process and clearly explain what happened and what resolution you are requesting.

BidFlag may review listing information, transaction details, communications, shipping information, photographs and other relevant evidence available during the review.

Yes. Sellers may raise legitimate concerns involving unpaid transactions, fraudulent buyer activity, inaccurate claims or other transaction issues.

False claims, fraudulent evidence, returning a different item or abuse of the dispute process may result in account restrictions, suspension or termination in accordance with applicable BidFlag policies.

You can manage available account information and settings through the My Account area of BidFlag.

Use the available account recovery or login assistance options. If you still need help, contact BidFlag support.

For questions involving your account, orders, transactions, returns, refunds or disputes, contact BidFlag at contact@bidflag.com.

BidFlag's applicable Terms & Conditions, Auction Rules, Buyer Protection, Dispute Resolution, Returns & Refunds, Privacy Policy, Cookie Policy and other applicable policies are available through the website.