Seller Policy

Seller Eligibility

Sellers must provide accurate information when creating and maintaining their BidFlag account.

BidFlag may require additional information or verification before certain selling features become available.

Creating a Listing

Sellers must provide clear, accurate and complete information about every item they list.

• Use an accurate title.
• Provide a truthful description.
• Clearly state the item's condition.
• Upload photographs that accurately represent the item.
• Provide accurate pricing or auction information.
• Provide applicable shipping information.

Accurate Item Information

Sellers must not hide material defects, misrepresent the condition of an item or make claims that could mislead a buyer.

If an item has damage, missing parts, repairs, alterations or other relevant conditions, these should be disclosed clearly in the listing.

Ownership & Right to Sell

Sellers must have the legal right to sell every item they list on BidFlag.

Sellers must not list stolen property, unauthorized goods or items they are otherwise prohibited from selling.

Pricing & Auction Information

Sellers are responsible for entering accurate prices, auction durations, bid increments, reserve prices and other applicable selling information.

Sellers must not use pricing or auction settings to intentionally mislead buyers.

Auction Responsibilities

Sellers who create auctions should understand and follow the BidFlag Auction Rules before listing an item.

• Do not place bids on your own listings.
• Do not arrange artificial bids through another person or account.
• Do not manipulate auction prices.
• Do not create auctions with misleading information.
• Honor legitimate winning auction results.

Prohibited Items

Sellers may not list products that violate BidFlag's Prohibited Items Policy or applicable laws.

Sellers are responsible for checking whether their products are permitted before creating a listing.

Communication With Buyers

Sellers should communicate accurately and respectfully with buyers.

• Respond to reasonable buyer questions.
• Do not provide deliberately misleading information.
• Do not harass, threaten or discriminate against users.
• Keep transaction-related communication professional.

Completing Sales

Sellers are expected to fulfill legitimate transactions resulting from their listings and auctions.

Sellers should not cancel a legitimate sale simply because the final price is lower than they expected.

Shipping Orders

Sellers are responsible for preparing and shipping sold items according to the applicable listing information.

• Package items appropriately.
• Ship to the correct address provided through the applicable order process.
• Provide accurate tracking information when available.
• Avoid unreasonable shipping delays.

Returns & Refunds

Sellers must follow the applicable BidFlag Returns & Refunds Policy and any return terms presented with the listing.

Where a return or refund is required under the applicable policy, sellers are expected to cooperate with the process.

Item Condition

Authenticity

Sellers must not knowingly list counterfeit products or misrepresent an item's authenticity.

Where authenticity is relevant to the value of an item, sellers should provide accurate information and avoid unsupported guarantees.

Seller Fees

Sellers may be responsible for applicable listing, transaction or other platform fees associated with using BidFlag's selling services.

Applicable fees will be presented through the relevant selling or transaction process.

Prohibited Seller Activity

Sellers must not use BidFlag to engage in fraudulent, manipulative or abusive activity.

• Shill bidding or artificial bidding.
• Creating multiple accounts to avoid restrictions.
• Listing stolen or counterfeit goods.
• Misrepresenting products.
• Manipulating reviews or feedback.
• Circumventing applicable BidFlag fees or systems.
• Attempting to move transactions outside BidFlag for the purpose of avoiding platform requirements.

Account Restrictions

BidFlag may remove listings, cancel auctions, restrict selling features or suspend an account when a seller violates applicable policies.

Serious or repeated violations may result in permanent removal from the marketplace.

Policy Updates

BidFlag may update this Seller Policy when our marketplace, services or requirements change.

The latest version will be made available on this page.