Frequently Asked Questions

Browse the available listings, select an item you want, review the listing details and complete the purchase through the available checkout process.

Yes. Where a seller offers a Buy Now option, you can purchase the item directly without participating in an auction.

Use the search bar, browse categories or explore available auctions and listings to find items you're interested in.

Where the feature is available, you can save items or auctions to your favorites so you can easily find them later.

Open an active auction, review the listing and current bid, enter your bid amount and confirm your bid.

If another bidder places a higher qualifying bid, you will no longer be the current winning bidder. You may place another bid while the auction remains active.

If you are the winning bidder when the auction ends, you are expected to complete the purchase according to the applicable auction and transaction terms.

Bids should be placed carefully and intentionally. Whether a bid can be cancelled depends on the applicable auction rules and circumstances.

Create or access your seller account, create a listing, add accurate item information and publish your listing.

Yes. Sellers can use the auction format where the applicable auction functionality is available.

Items must comply with applicable laws and BidFlag's Prohibited Items Policy.

Provide accurate information about the item's condition, features, authenticity, defects and anything else a buyer would reasonably need to know.

Your order information can be accessed through your account where the applicable order-management features are available.

When tracking information is available, it can be provided through the applicable order or shipping information.

Document the damage, keep the packaging where possible and contact the seller or BidFlag support promptly.

Return eligibility depends on the applicable listing terms and BidFlag's Returns & Refunds Policy.

You can manage available account information and settings through the My Account area.

Try contacting the other party first. If the issue cannot be resolved, contact BidFlag through the applicable support process.