Buyer Policy

Before Making a Purchase

Buyers are responsible for reviewing the information provided in a listing before placing a bid or completing a purchase.

• Read the complete item description.
• Review photographs and condition information.
• Check the listed price or current auction price.
• Review shipping information and expected costs.
• Review any seller-specific information.
• Make sure the item is suitable for your intended use.

Placing Bids

When you place a bid, you should have a genuine intention to purchase the item if you become the winning bidder.

Bids should not be placed simply to test the auction, manipulate the price or interfere with another buyer.

Winning an Auction

If you are the winning bidder at the end of an auction, you are expected to complete the resulting purchase according to the applicable listing and BidFlag policies.

Buyers should complete payment and provide any required information within the applicable timeframe.

Payments

Buyers must use an available payment method supported through the applicable BidFlag checkout process.

Payment information should be entered accurately and kept secure.

Additional terms may apply to payment services provided by third-party payment processors.

Order Confirmation

After completing a purchase, buyers should retain relevant order information and review any confirmation provided by BidFlag.

If there is an issue with an order, contact support as soon as reasonably possible and provide the relevant order details.

Shipping

Shipping arrangements may vary depending on the seller, item and listing.

Buyers should review the shipping information provided before completing a purchase.

Delivery times may be affected by the seller, carrier, destination, weather or other circumstances outside BidFlag's control.

Receiving Your Item

Buyers should inspect delivered items within a reasonable period and contact the seller or BidFlag support if an issue is identified.

• Check that the package appears intact.
• Confirm that the item matches the listing.
• Review the item's condition.
• Keep relevant packaging and transaction information if a problem occurs.

Returns & Refunds

Returns and refunds are handled according to the applicable listing terms, seller policy and BidFlag return requirements.

Some items or transactions may not qualify for a return. Buyers should review the applicable return information before purchasing.

Item Not as Described

If an item materially differs from its listing description, buyers should contact BidFlag support and provide relevant information.

Helpful information may include photographs, order details, listing information and a description of the issue.

Damaged Items

If an item arrives damaged, document the condition as soon as possible and retain relevant packaging and shipping information.

Contact the appropriate support channel with the order information and supporting details so the issue can be reviewed.

Buyer Responsibilities

Prohibited Buyer Activity

Buyers must not use BidFlag to engage in fraudulent, abusive or manipulative activity.

• Place fake or fraudulent bids.
• Manipulate auction prices.
• Create multiple accounts to avoid restrictions.
• Attempt to obtain goods or refunds through deception.
• Abuse return or dispute processes.
• Harass or threaten sellers or other users.

Disputes

If an issue cannot be resolved directly with the seller, buyers may use the applicable BidFlag dispute or support process.

Buyers should provide accurate information and any relevant evidence when submitting a dispute.

Account Restrictions

BidFlag may restrict or suspend an account where there is evidence of fraudulent, abusive, manipulative or otherwise prohibited activity.

Policy Updates

BidFlag may update this Buyer Policy from time to time as our marketplace, services or requirements change.

The latest version will be made available on this page.